REFUNDS & RETURNS
Built specifically for you changes what can be returned.
Royal Star Leather produces both completed Ready-to-Ship items and leather goods built after an order is placed.
Because many pieces are made to a customer’s measurements, selected materials, and personalization choices,
return eligibility depends on the type of order.
Effective October 5, 2026
READY TO SHIP
Completed pieces may be returned within 14 days.
Eligible Ready-to-Ship items may be returned within 14 days of delivery.
To qualify for a return, the item must be:
- Unused and unworn
- Unaltered
- Free from damage, odors, stains, or signs of use
- Returned in the same condition in which it was received
Because Royal Star Leather products may be worn directly against the body or used as restraint gear,
items showing evidence of wear or use cannot be accepted for return.
Original shipping charges are not refundable unless the return is the result of a Royal Star Leather
error or defective product. The customer is responsible for return shipping unless otherwise agreed.
MADE TO ORDER
Your piece does not exist until you order it.
Made-to-Order products are manufactured after the order is placed using the customer’s selected
configuration and, where applicable, submitted measurements.
Because these pieces are made specifically for the order,
Made-to-Order products are generally not returnable or refundable once production has begun.
This includes products made using customer-selected:
- Leather
- Lining
- Hardware
- Thread
- Measurements and sizing information
- Embossing or personalization
- Other configurable options
If Royal Star Leather makes an item incorrectly compared with the submitted order specifications,
contact us so the issue can be evaluated and corrected.
PERSONALIZATION
Permanent customization makes the piece yours.
Products that have been embossed, engraved, personalized, or otherwise permanently customized are
not returnable unless the item is defective or Royal Star Leather made an error in
fulfilling the approved order.
Customers are responsible for reviewing spelling, artwork, placement instructions, and other
personalization details before submitting an order.
CUSTOM WORK
Original design work begins before the leather is cut.
Custom commissions are developed specifically for the customer and are not returnable once design
or production work has begun.
Design, CAD development, prototyping, materials, and other project costs already incurred may be
non-refundable.
Any specific cancellation, deposit, revision, or payment terms agreed to as part of a custom
commission take precedence over this general policy.
CANCELLATIONS
Contact us before production begins.
If you need to cancel a Made-to-Order purchase, contact Royal Star Leather as soon as possible.
Orders may generally be cancelled for a full refund before production begins.
Once materials have been committed, personalization has begun, or production work has started,
some or all of the purchase price may no longer be refundable.
Royal Star Leather will evaluate cancellation requests based on the work and costs already committed
to the order.
MEASUREMENTS & SIZING
Accurate information produces a better fit.
Customers are responsible for submitting accurate measurements using the Royal Star Leather
Sizing & Measuring guide and the measurement requirements listed
on the applicable product page.
Royal Star Leather is responsible for constructing the product using the measurements and
specifications submitted with the order.
A product built correctly to incorrectly submitted measurements is not considered defective.
If you are unsure how to measure, contact Royal Star Leather before placing your order.
RSL ERROR OR DEFECT
If we made it wrong, we make it right.
If a product arrives with a manufacturing defect or does not match the specifications of the order
because of a Royal Star Leather error, contact us.
Depending on the circumstances, Royal Star Leather may provide:
- Repair
- Adjustment
- Replacement
- Remake
- Refund
The appropriate solution will depend on the nature of the problem. Whenever practical,
Royal Star Leather prefers to repair or correct a well-made leather piece rather than unnecessarily
discard it.
SHIPPING DAMAGE
Keep the packaging and show us what happened.
If an order arrives damaged during shipping, contact Royal Star Leather as soon as practical after
delivery.
Please retain the packaging and provide clear photographs of:
- The damaged product
- The shipping packaging
- Any visible damage to the parcel
This information may be required to file a shipping claim.
REQUESTING A RETURN
Contact us before sending anything back.
Include:
- Your name
- Order number
- Product name
- Reason for the request
- Photographs where relevant
- A description of the issue
Do not ship a return until return instructions have been provided.
REFUNDS
Approved refunds return to the original payment method.
Approved refunds will be issued to the original payment method. Processing time may vary depending
on the payment provider or financial institution.
CONSUMER RIGHTS
Applicable law still applies.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally
be waived under applicable law.
QUESTIONS ABOUT AN ORDER?
Ask before you ship.
If you are unsure whether your order qualifies for return, repair, adjustment, or another solution,
contact Royal Star Leather before sending anything back.